This simulation is online and the estimated completion time is 2 hours.
The difficulty level of this simulation as determined by the Ludi participants: 2/5
Name of your role in this simulation: Bank Inspector
The language of this simulation is Turkish and the tasks are completed in that language.
CSI: Kayıp Para
Exbank
Role
In this simulation you will experience the role of Bank Inspector. The duties of a this role in their broadest form are as follows:
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Carrying out audit work in branches, subsidiaries, affiliates and all related units
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Informing relevant business units in order to contribute to the development of business processes at points where deficiencies are detected.
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Taking part in review and investigation activities
Simulation Context
Following a complaint received at the call center, a problem arose at Exbank's Sanayi Kavşağı/İstanbul branch. According to the claim made by a customer, a relative of this customer came to the branch and deposited 10 thousand TL into the customer's account, but when the customer checked his account later, he saw that the deposited amount was only one thousand TL.
During the meeting between the call center and the branch, it was determined that there was no problem in the transactions, and the matter was transferred to Exbank's inspection board and an investigation was opened. As an inspector who has just joined the bank, you are assigned to investigate and shed light on this incident.
Tasks
Scope of the
investigation
01
Determine what data you need and what you need to examine to shed light on the subject of your investigation.
Review documents
and records
02
Catch the clues by making the necessary examinations of the information and documents.
Resolve
the issue
03
Identify faulty people by examining employees' statements along with your findings.
Exbank is one of Turkey's leading deposit banks with its widespread branch network and high technology that stands out in digital banking. The bank has a total of 550 branches and more than 5000 employees in its Istanbul-based head office.
Exbank, which has rapidly increased its market share in alternative channels with data-driven transformation projects in recent years, is rapidly moving towards its goal of creating a strong team by recruiting the best talents.
The bank's strategic priorities include sound asset-liability management, having the infrastructure to solve customer needs in the fastest and most accurate way, acting in accordance with sustainability targets and having the happiest employees in the industry.
60% of the shares of the bank, which has been in service since 1985, are offered to the public and traded in active markets.